JOB DESCRIPTION

Responsibilities:

• Pre-installation preparation, include ensuring project scope, requirements, deliverables, project timeline and milestones are clarified and communicated to the relevant stakeholders.
• Carry out installation in according to procedure and process
• Troubleshoot problems/errors encountered during installation
• Report any problems/errors immediately to Project Manager / Manager of Operations via the most convenient & economical means if necessary
• Record all problems or errors that encountered, including its resolution, where appropriate.
• Record new customer requests as part of project handover documentation
• Record and immediately convey (if necessary) all new customer requests (that require software modification) to Helpdesk
• Conduct user training
• Performs Go-live support during system go live period
• Submit all documents upon completion of installation
• Conduct project handover to the support team in accordance with procedure
• Perform post-installation audit when required
• Perform other professional services duties and level 2 Support as and when required
• Perform Preventive Maintenance as and when required

Job Requirements:

• A bachelor degree would be desirable. Preferred field of study is computer science, information technology, quantitative sciences
• Up to 2 years of working experience in IT or IT project delivery. Those with more experience will be considered for more senior positions
• Hands-on competence of Microsoft Windows, Linux, SQL. Exposure to or knowledge of Amazon Web Services (AWS) would be an advantage
• Knowledgeable of computer network
• Able to work outsides office hours occasionally
• Must be able and willing to travel for project implementation
• Experience in hotel industry would be an advantage
• Experience in Hotel Network / Infrastructure and Front Office Systems is an added advantage
• Possess good command in English, Cantonese & Mandarin (a plus)

Please send in your full resume with last drawn, expected salary and availability to Bond West Application Email Address : [email protected] or via “APPLY” button.

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