Solutions Specialist

Full Time, Permanent
Hong Kong
Posted 1 year ago

Our client, a IT solution provider is looking for high caliber candidates as follows:

Reference Number: jobs@0215a_nc
Post Date: 16 March, 2023


Our client, a IT solution provider is looking for high caliber candidates as follows:


Solutions Specialist


  • Pre-installation preparation, include ensuring project scope, requirements, deliverables, project timeline and milestones are clarified and communicated to the relevant stakeholders.
  • Carry out installation in according to procedure and process
  • Troubleshoot problems/errors encountered during installation
  • Report any problems/errors immediately to Project Manager / Manager of Operations via the most convenient & economical means if necessary
  • Record all problems or errors that encountered, including its resolution, where appropriate.
  • Record new customer requests as part of project handover documentation
  • Record and immediately convey (if necessary) all new customer requests (that require software modification) to Helpdesk
  • Conduct user training
  • Performs Go-live support during system go live period
  • Submit all documents upon completion of installation
  • Conduct project handover to the support team in accordance with procedure
  • Perform post-installation audit when required
  • Perform other professional services duties and level 2 Support as and when required
  • Perform Preventive Maintenance as and when required

Job Requirements:

  • A bachelor degree would be desirable. Preferred field of study is computer science, information technology, quantitative sciences
  • Up to 2 years of working experience in IT or IT project delivery. Those with more experience will be considered for more senior positions
  • Hands-on competence of Microsoft Windows, Linux, SQL. Exposure to or knowledge of Amazon Web Services (AWS) would be an advantage
  • Knowledgeable of computer network
  • Able to work outsides office hours occasionally
  • Must be able and willing to travel for project implementation
  • Experience in hotel industry would be an advantage
  • Experience in Hotel Network / Infrastructure and Front Office Systems is an added advantage
  • Possess good command in English, Cantonese & Mandarin (a plus)

Please send in your full resume with last drawn, expected salary and availability to Bond West Application Email Address : [email protected] or via “APPLY” button.

(Data collected is only for recruitment purpose)

Job Features

Job Type
Full Time, Permanent
Work Location
Hong Kong
Job CategoryInformation Technology/ Internet
Job LevelNegotiable

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