Provide deskside and remote technical support to end-users by troubleshooting and resolving hardware, software, and handheld device issues promptly
Maintain accurate IT asset inventory records, perform preventive maintenance, and contribute to documentation and the knowledge base for recurring issues
Oracle-First Database Management & Consolidation: Design, deploy, and maintain core relational (Oracle, MySQL, PostgreSQL) and NoSQL databases, leading migration and consolidation efforts toward Oracle as the primary platform.
Performance Optimization & High Availability: Continuously monitor database health and optimize queries, indexes, and schema design to handle high-volume payment processing with minimal latency.
