JOB DESCRIPTION

Responsibilities:

• Handle complaints and RMA end-to-end process
• Maintain tracking list of customer complaints and RMA and report status
• Support sales in customer communication on complaints, feedback, prepare 5D report with team
• Coordinate failure analysis, root cause hunting and implementation of resolution
• Participate FMEA (system, design and process)

Requirements:

• Degree holder major in Engineering
• Min 5 years of customer quality role in electronic manufacturing environment
• Sound experience in complaint handling and problem solving tools
• Hands on experience with FMEA, 8D, Fault Tree
• Good communication and coordination skills and able to communicate to people in all levels
• Knowledge in telecommunication, headset products is a plus
• Excellent in English and Chinese

Please send in your full resume with last drawn, expected salary and availability to Bond West Application Email Address [email protected] or via “APPLY” button.

For any query, please feel free to contact Ms. Lai at 2957 8135.

For more job opportunity, please visit our website: www.bondwest.com

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